Can AI write a complaint to a hotel?
Yes. It writes a calm, specific complaint with your booking details, what went wrong and one clear request, such as a partial refund or points.
01Why bot
- Specific, polite complaints get better responses.
- One clear ask is easier to say yes to.
- It keeps emotion out of it.
Sponsor slot · openFeatured tool for this task. A labeled card for one relevant tool.
Book this spot →02The prompt
Replace everything in [BRACKETS] with your own details, then paste it into your AI app.
You are a travel advocate. Hotel and stay dates: [DETAILS] Booking reference: [REFERENCE] What went wrong: [ISSUES, WHEN YOU REPORTED THEM] What I want: [PARTIAL REFUND, POINTS, APOLOGY] Your task: write my complaint. Rules: - MUST list issues with dates and who I told at the time. - MUST ask for one specific remedy and a reply date. - NEVER threaten bad reviews. Give me: a subject line and the complaint (under 200 words).
03Steps
- Report problems at the front desk when they happen.
- Take photos.
- Run the prompt and send to guest relations.
04What can go wrong
- Complaints work best soon after the stay.
- Keep your booking confirmation.
05What to use
Any major AI chat app.
06Our test runs
2 runs, each with a different made-up sample. 1 of 2 passed every check.
Run 1 · Llama 3.3 70B · graded by GPT-OSS 120BOct 12, 2026Passed
The made-up sample:
[DETAILS]Hotel Sunshine Resort, Miami Beach; Check‑in: 12 May 2026, Check‑out: 15 May 2026; 2 nights in a Deluxe King room.[REFERENCE]ABC12345XYZ[ISSUES, WHEN YOU REPORTED THEM]May 13 2026: Air‑conditioning not working; reported to front‑desk manager Sarah Lopez at 10:15 am. May 14 2026: No hot water in bathroom; reported to night‑shift supervisor Carlos Mendes at 8:45 pm.[PARTIAL REFUND, POINTS, APOLOGY]I request a $150 partial refund, 10,000 loyalty points, and a written apology for the inconvenience.
- List issues with dates and who told them
- Ask for one specific remedy and a reply date
- Never threaten bad reviews
- Complaint under 200 words (133 words, counted by code)
- Didn't make up details we never gave it
What came back (excerpt):
Sunshine Resort Dear Hotel Sunshine Resort Team, I am writing to express my disappointment with the issues I encountered during my stay at your hotel from May 12, 2026, to May 15, 2026, in a Deluxe King room (Booking reference: ABC12345XYZ).
Read the full answer
Subject: Complaint regarding issues during stay at Hotel Sunshine Resort Dear Hotel Sunshine Resort Team, I am writing to express my disappointment with the issues I encountered during my stay at your hotel from May 12, 2026, to May 15, 2026, in a Deluxe King room (Booking reference: ABC12345XYZ). On May 13, 2026, I reported to front-desk manager Sarah Lopez at 10:15 am that the air-conditioning in my room was not working. The next day, May 14, 2026, I reported to night-shift supervisor Carlos Mendes at 8:45 pm that there was no hot water in my bathroom. I would like to request a partial refund of $150 as a remedy for the inconvenience I experienced. I would appreciate it if you could respond to this complaint by May 22, 2026, regarding the actions you will take to address my concerns. Sincerely, [Your Name]
Ensure exactly one remedy is requested and the word limit is respected.
Run 2 · Llama 3.3 70B · graded by GPT-OSS 120BNov 7, 2026Passed with a catch
The made-up sample (a messier one):
[DETAILS]Check‑in 12 May 2026, check‑out 15 May 2026, Deluxe King room, Sea View Resort, Ocean Blvd, Miami, FL. Booking via TravelNow website. Two adults, one child.[REFERENCE]TN‑20260512‑MKL7[ISSUES, WHEN YOU REPORTED THEM]- 12 May 2026, after check‑in, the air‑conditioner in the room was noisy and barely cooled. Reported to front desk clerk Sarah; she said she’d send maintenance. - 13 May 2026, morning, discovered the bathroom faucet leaking heavily. Informed housekeeping manager Luis via phone; he promised a plumber by 2 pm, but nothing happened. - 14 May 2026, the mini‑bar was charged for items we never took. Brought up with reception officer Mark; he said he’d investigate and adjust the bill. - 15 May 2026, at checkout, the final invoice still included the mini‑bar charges and a “room service” fee for a dinner we never ordered. I asked the night‑shift manager, Carla, to correct it; she said she’d email me a revised receipt.[PARTIAL REFUND, POINTS, APOLOGY]I would like a $150 partial refund, 10,000 loyalty points, and a written apology.
- List issues with dates and who I told at the time
- Ask for one specific remedy and a reply date
- Never threaten bad reviews
- Complaint under 200 words (171 words, counted by code)
- Made up details we never gave it
Details it made up: “22 May 2026”
What came back (excerpt):
Subject: Complaint regarding stay at Sea View Resort, Miami (Booking Reference: TN-20260512-MKL7) Dear Sea View Resort Team, I am writing to express my disappointment with my recent stay at your resort from 12 May 2026 to 15 May 2026.
Read the full answer
Subject: Complaint regarding stay at Sea View Resort, Miami (Booking Reference: TN-20260512-MKL7) Dear Sea View Resort Team, I am writing to express my disappointment with my recent stay at your resort from 12 May 2026 to 15 May 2026. Unfortunately, I encountered several issues during my stay. On 12 May, I reported a noisy and inefficient air-conditioner to front desk clerk Sarah, but it was not resolved. The next morning, I informed housekeeping manager Luis about a heavily leaking bathroom faucet, but the promised plumber did not arrive. On 14 May, I disputed mini-bar charges with reception officer Mark, but the issue was not resolved. At checkout, the final invoice still included incorrect charges, which I brought to the attention of night-shift manager Carla. I would like to request a reply regarding this matter by 22 May 2026, and I hope we can resolve this amicably. Specifically, I am seeking a $150 partial refund, 10,000 loyalty points, and a written apology to make up for the inconvenience caused during my stay. Sincerely, [Your Name]
The answer requests multiple remedies, violating the single‑remedy requirement.
How each run works: we fill the prompt with a made-up sample, run it once in Llama 3.3 70B, and GPT-OSS 120B grades the answer against the prompt's own rules. Word limits are counted by code, and every quote flagged as made up is checked against the full answer. Your results can differ. How we test.
Prompt packDelays, Refunds & Complaints 10 step-by-step prompts that go further than this one, $9.
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