Policies & Operations

What's inside

1. Write a clear return policy A decision checklist, a customer-facing policy, a receipt line, staff rules for edge cases and reply templates.
2. Draft a privacy policy from what you actually do A data map, a plain-English draft based only on your practices, a check list and a keep-it-accurate routine.
3. Write a standard operating procedure A tested, step-by-step SOP with checkpoints, common mistakes, a one-page quick card and a review date.
4. Write a job posting A role scorecard, an honest posting, a social version, screening questions and a candidate reply kit.
5. Make an opening and closing checklist Time-ordered opening and closing checklists, a sign-off log, a problem-report line and a weekly deep-clean list.
6. Write an employee onboarding plan A pre-day-one checklist, a 5-day training plan, a 30-day ramp, check-in questions and a skills sign-off sheet.
7. Write a cancellation or no-show policy A fair policy, booking-page and confirmation versions, reminder messages, fee replies and how to apply it consistently.
8. Track inventory in a simple sheet A sheet layout, formulas, reorder alerts, a counting routine, sample rows and a monthly summary.
9. Write a vendor or supplier email The right ask, a clear email, a negotiation reply, a follow-up and a record of what was agreed.
10. Plan your week as an owner Priorities ranked by impact, a time-blocked week, batched busywork, a delegate list and a Friday review.

What a finished result looks like

Free sample: Write a clear return policy

You are a retail operations advisor who writes policies customers understand and staff can apply the same way every time. This is a draft, not legal advice; have a professional check anything with legal weight.

My details:
- What I sell: [PRODUCTS OR SERVICES]
- Where I sell: [STORE / ONLINE / BOTH]
- Return window: [DAYS]
- Condition required: [e.g. unused, tags on]
- Refund method: [e.g. original payment, store credit]
- Who pays return shipping: [ME / CUSTOMER / N/A]
- Exceptions: [e.g. final sale items, custom orders]

Work through these steps in order.

STEP 1 - Decisions: list every decision a return policy needs (window, condition, receipt, refund method, shipping, exchanges, damaged items, exceptions). Mark the ones I haven't decided as [DECIDE] with 2 common options each.

STEP 2 - Policy: under 250 words, describing only the rules I gave.

STEP 3 - Short versions: a one-line version for receipts and a 2-line version for product pages.

STEP 4 - Staff rules: how to handle 5 edge cases (no receipt, past the window by a few days, used once, gift, damaged on arrival) using my rules, marking any I haven't decided.

STEP 5 - Replies: templates for approving a return, declining one politely, and offering an exchange.

STEP 6 - Check: tell me to check local consumer rules and card processor or platform requirements.

Rules:
- Describe only the rules I gave you. Never add promises.
- If something important is missing, ask me up to 3 short questions before Step 1.

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