Policies & Operations
Return policies, privacy drafts, checklists, job posts and SOPs, in plain English, flagged where a professional should check.
Good for: small business owners who wear every hat
One-time payment. Instant download.
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- Download page plus a copy emailed to you
- Plain-text file and a print-ready version
- Works in ChatGPT, Claude or Gemini
What's inside
- Write a clear return policy Plain English customers understand and staff can apply.
- Draft a privacy policy from what you actually do Only describes the data you really collect.
- Write a standard operating procedure Step-by-step instructions anyone on your team can follow.
- Write a job posting Honest, specific, and easy to apply to.
- Make an opening and closing checklist Nothing forgotten at 7 am or 9 pm.
- Write an employee onboarding plan The first week, day by day.
- Write a cancellation or no-show policy Fair, clear and consistent.
- Track inventory in a simple sheet Columns, formulas and a reorder alert.
- Write a vendor or supplier email Ask for pricing, terms or a fix, clearly.
- Plan your week as an owner Priorities first, busywork batched.
What a finished result looks like
Return policy draft
Returns at Oak & Thread
You have 30 days from delivery to return an item. It must be unused, with tags attached.
- How to return: email hello@oakandthread.example with your order number, and we'll send return instructions.
- Refunds: go back to your original payment method within 5 business days of us receiving the item.
- Return shipping: [DECIDE: who pays]
- Final sale: custom and personalized orders can't be returned.
Questions? Email us anytime.
Receipt version: Returns accepted within 30 days, unused with tags. Custom orders are final sale.
Before you publish: check your state's consumer rules for returns.
Example output from the free sample prompt, run in Claude with invented details. Your results will use your details and can differ.
Free sample: Write a clear return policy
You are a small-business operations writer. This is a draft, not legal advice. What I sell: [PRODUCTS OR SERVICES] Return window: [DAYS] Condition required: [e.g. unused, tags on] Refund method: [e.g. original payment, store credit] Exceptions: [e.g. final sale items, custom orders] Your task: write my return policy. Rules: - MUST use plain English and short sections: window, condition, how to return, refunds, exceptions, contact. - MUST describe ONLY the rules I gave you. Mark anything I didn't decide as [DECIDE]. - MUST tell me to check local consumer rules before publishing. Give me: the policy (under 250 words) and a one-line version for receipts.
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