Can AI write a complaint about a faulty product?
Yes. It writes a firm, polite complaint with dates, your order number and one clear request (refund, replacement or credit) and a reply-by date.
01Why bot
- Complaints work best when they're factual and specific, which AI does well.
- One clear ask gets faster answers than a long story.
- It keeps the tone calm even when you're not.
Sponsor slot · openFeatured tool for this task. A labeled card for one relevant tool.
Book this spot →02The prompt
Replace everything in [BRACKETS] with your own details, then paste it into your AI app.
You are a consumer advocate. This is not legal advice. Company and product: [COMPANY, PRODUCT] What went wrong and when: [PROBLEM, DATES] What I've already tried: [CONTACTS] What I want: [REFUND, REPLACEMENT, CREDIT] Your task: write my complaint. Rules: - MUST include dates, an [ORDER NUMBER] placeholder and one clear request. - MUST ask for a reply by a specific date. - NEVER threaten legal action unless I ask. Give me: a subject line, the complaint (under 180 words), and my next step if they don't reply.
03Steps
- Gather your order number and photos.
- Run the prompt and send it through official support.
- Keep a copy and note the date.
04What can go wrong
- Stick to facts; exaggeration weakens your case.
- Card disputes have deadlines; don't wait too long.
05What to use
Any major AI chat app.
06Our test runs
2 runs, each with a different made-up sample. 1 of 2 passed every check.
Run 1 · Llama 3.3 70B · graded by GPT-OSS 120BOct 4, 2026Passed with a catch
The made-up sample:
[COMPANY, PRODUCT]TechNova, UltraFit Smartwatch X2[PROBLEM, DATES]The smartwatch stopped syncing with my phone and the heart‑rate sensor gave erratic readings. Issue began on 12 May 2024 and persisted despite resets on 15 May 2024 and 20 May 2024.[CONTACTS]Email: support@technova.com (sent 22 May 2024, ticket #TN‑4521); Phone: 1‑800‑555‑0199 (call 24 May 2024, spoke to agent Lisa).[REFUND, REPLACEMENT, CREDIT]Full refund of the $199 purchase price.[ORDER NUMBER]TN‑2024‑07‑15893
- Include dates
- Include TN‑2024‑07‑15893 placeholder
- Ask for a reply by a specific date
- Complaint under 180 words (109 words, counted by code)
- Made up details we never gave it
Details it made up: “respond by 15 August 2024.”, “If you don't receive a response by 15 August 2024”
What came back (excerpt):
I am writing to express my disappointment with my UltraFit Smartwatch X2, which stopped syncing with my phone and gave erratic heart-rate readings starting from 12 May 2024. Despite resetting the device on 15 May 2024 and 20 May 2024, the issues persisted.
Read the full answer
Subject: Defective UltraFit Smartwatch X2: Request for Full Refund (TN-2024-07-15893) I am writing to express my disappointment with my UltraFit Smartwatch X2, which stopped syncing with my phone and gave erratic heart-rate readings starting from 12 May 2024. Despite resetting the device on 15 May 2024 and 20 May 2024, the issues persisted. I have already reached out to TechNova's support team via email (22 May 2024, ticket #TN-4521) and phone (24 May 2024, spoke to agent Lisa), but the problems remain unresolved. I am requesting a full refund of the $199 purchase price. I would appreciate it if you could look into this matter and respond by 15 August 2024. Please provide a clear resolution to this issue. Next step if they don't reply: If you don't receive a response by 15 August 2024, consider contacting TechNova's support team again or exploring other consumer protection options, such as filing a complaint with your local consumer protection agency.
Watch for invented reply‑by dates not provided by the user.
Run 2 · Llama 3.3 70B · graded by GPT-OSS 120BOct 27, 2026Passed
The made-up sample (a messier one):
[COMPANY, PRODUCT]Acme Home Appliances, Model X2000 Smart Blender[PROBLEM, DATES]The blender stopped working after three uses; it made a loud grinding noise on Jan 12, 2026, and completely shut off on Jan 15, 2026. I tried resetting it on Jan 16 but nothing happened.[CONTACTS]Customer service chat on Acme website (Jan 18), email to support@acme.com (Jan 19), phone call to 1‑800‑555‑0199 (Jan 20, 5 min). No resolution.[REFUND, REPLACEMENT, CREDIT]I want a full refund or a replacement unit shipped at no cost.[ORDER NUMBER]ORD-20260104-9876
- Include dates
- Include ORD-20260104-9876 placeholder
- Include one clear request
- Ask for a reply by a specific date
- Complaint under 180 words (96 words, counted by code)
- Didn't make up details we never gave it
What came back (excerpt):
I am writing to express my disappointment with my Acme Home Appliances Model X2000 Smart Blender, which stopped working after only three uses.
Read the full answer
Subject: Defective Model X2000 Smart Blender - Request for Refund or Replacement (ORD-20260104-9876) I am writing to express my disappointment with my Acme Home Appliances Model X2000 Smart Blender, which stopped working after only three uses. On January 12, 2026, it made a loud grinding noise, and by January 15, 2026, it completely shut off. Despite attempting to reset it on January 16, 2026, the issue persists. I have tried to resolve this issue through various channels, including a customer service chat on January 18, an email to support@acme.com on January 19, and a phone call to 1-800-555-0199 on January 20, but have not received a satisfactory response. I request a full refund or a replacement unit shipped at no cost. I would appreciate a reply regarding this matter by February 1, 2026. Next step if they don't reply: Escalate the issue by contacting the company's social media support team and filing a complaint with the Better Business Bureau.
Ensure the complaint stays under 180 words.
How each run works: we fill the prompt with a made-up sample, run it once in Llama 3.3 70B, and GPT-OSS 120B grades the answer against the prompt's own rules. Word limits are counted by code, and every quote flagged as made up is checked against the full answer. Your results can differ. How we test.
Prompt packSmart Shopping 10 step-by-step prompts that go further than this one, $9.
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