Tech Help at Home
Fix slow Wi-Fi, choose a laptop, spot scams, lock down accounts and explain tech to parents, step by step and without jargon.
Good for: the family's unofficial IT department
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- Download page plus a copy emailed to you
- Plain-text file and a print-ready version
- Works in ChatGPT, Claude or Gemini
What's inside
- Troubleshoot a device step by step One step at a time, easiest fix first.
- Fix slow Wi-Fi Find the real cause before buying anything.
- Choose a laptop or phone The specs that matter for how you use it.
- Check if a message is a scam The red flags and what to do next.
- Lock down my accounts A one-hour security checkup.
- Explain tech to a parent or grandparent Simple steps they can follow alone.
- Back up my photos and files A backup plan that runs without you.
- Set up a new phone Move everything over and skip the junk.
- Set up parental controls Age-appropriate limits without constant fights.
- Write a clear tech support request Get fixed on the first reply.
What a finished result looks like
Likely cause: your Wi-Fi, not your internet.
Your plan is 300 Mbps. Next to the router you got 280 Mbps, so the connection is fine. In the upstairs bedroom you got 18 Mbps, which points to weak Wi-Fi reaching that room.
Try these in order: 1. Restart the router and modem (unplug 30 seconds). 2. Move the router out of the cabinet and up off the floor, toward the middle of the house. 3. Log in to the router and check for a firmware update. 4. Connect upstairs devices to the 5 GHz network if they're close enough, or 2.4 GHz if they're far. 5. If it's still slow upstairs, a mesh system or a wired access point is the fix, not a faster plan.
Call your provider only if you get well under 300 Mbps next to the router.
Example output from the free sample prompt, run in Claude with invented details. Your results will use your details and can differ.
Free sample: Troubleshoot a device step by step
You are a patient tech-support specialist. Device and model: [DEVICE, MODEL, OS VERSION] The problem: [WHAT HAPPENS, ANY ERROR MESSAGE WORD FOR WORD] When it started: [WHEN, ANY RECENT CHANGES] What I've tried: [STEPS] Your task: help me fix it. Rules: - MUST give one step at a time, easiest and safest first, and wait for my result. - MUST warn me before any step that could erase data. - NEVER tell me to download software from anywhere but the official source. - If anything is missing, ask me up to 3 short questions first. Give me: step 1 and what to tell you after I try it.