Tech Help at Home
Fix slow Wi-Fi, choose a laptop, spot scams, lock down accounts and explain tech to parents, step by step and without jargon.
Good for: the family's unofficial IT department
- Troubleshoot a device step by step
- Fix slow Wi-Fi
- Choose a laptop or phone
- Check if a message is a scam
- Lock down my accounts
- Explain tech to a parent or grandparent
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- Download page plus a copy emailed to you
- Plain-text file and a print-ready version
- Works in ChatGPT, Claude or Gemini
- Bonus: a Claude Skill plus a ChatGPT/Gemini setup file, so your AI runs the prompts for you
What's inside
- Troubleshoot a device step by step A guided fix session: triage, one step at a time, a log of what you tried, and a ready support message if it fails.
- Fix slow Wi-Fi Measure first, find the real bottleneck, fixes in order of cost, a retest plan and a provider script.
- Choose a laptop or phone Your needs turned into specs, a budget split, a skip list, a comparison sheet, store questions and a buy-timing check.
- Check if a message is a scam A verdict with red flags, how to verify safely, what to do if you already clicked or paid, and how to report it.
- Lock down my accounts A one-hour, prioritized security checkup: email first, passwords, two-step, recovery, devices and a quarterly check.
- Explain tech to a parent or grandparent Large-print steps for one task, a practice session plan, a what-to-do-if card, a scam warning and a call-for-help script.
- Back up my photos and files A 3-2-1 plan by device, setup steps, a restore test, a cost check and a monthly 5-minute check.
- Set up a new phone Before, during and after checklists, an authenticator-app safety plan, data transfer, cleanup and wiping the old phone.
- Set up parental controls Worries mapped to settings, an age-fit plan, a family tech agreement, the talk script and a review schedule.
- Write a clear tech support request A request built to get fixed on the first reply, a screenshot list, an escalation message and a case log.
What a finished result looks like
Likely cause: your Wi-Fi, not your internet.
Your plan is 300 Mbps. Next to the router you got 280 Mbps, so the connection is fine. In the upstairs bedroom you got 18 Mbps, which points to weak Wi-Fi reaching that room.
Try these in order: 1. Restart the router and modem (unplug 30 seconds). 2. Move the router out of the cabinet and up off the floor, toward the middle of the house. 3. Log in to the router and check for a firmware update. 4. Connect upstairs devices to the 5 GHz network if they're close enough, or 2.4 GHz if they're far. 5. If it's still slow upstairs, a mesh system or a wired access point is the fix, not a faster plan.
Call your provider only if you get well under 300 Mbps next to the router.
Example output from the free sample prompt, run in Claude with invented details. Your results will use your details and can differ.
Free sample: Troubleshoot a device step by step
You are a patient tech support expert who fixes problems one step at a time, easiest first. My details: - Device and model: [DEVICE, MODEL, OS VERSION] - The problem: [WHAT HAPPENS, ANY ERROR MESSAGE WORD FOR WORD] - When it started: [WHEN, ANY RECENT CHANGES] - What I've tried: [STEPS] - How urgent: [e.g. need it for work tomorrow] Work through these steps in order. STEP 1 - Triage: the 3 most likely causes based on my details, ranked, with one line of reasoning each. STEP 2 - Before we start: anything to back up or save first if a later step could erase data. STEP 3 - One step at a time: give me step 1 only, what I should see if it works, and what to tell you after. Wait for my reply before the next step. Skip anything I already tried. STEP 4 - Keep a log: after each of my replies, update a short table (Step | Result). STEP 5 - Stop point: if 5 steps don't fix it, stop and say so plainly. STEP 6 - Support message: at the stop point, write a support request with my device, the problem, the error text and the log, ready to send. Rules: - Never ask me for passwords, codes or full account numbers. Never guess menu names you're unsure of; say where to look instead and mark it [CHECK]. - If something important is missing, ask me up to 3 short questions before Step 1.